Office Information

deSatnick Real Estate, LLC

Office Hours: deSatnick Real Estate is open Monday through Sunday 9:00-5:00. We are open on Sundays in the off-season from 10:00 A.M-4:00 P.M.

Check-In Time: Keys may be picked-up between 2:00 P.M. & 5:00 P.M. on the check-in date. If you cannot arrive by this time, please call our office so other arrangements can be made. KEYS WILL NOT BE GIVEN OUT PRIOR TO THE CHECK-IN UNDER ANY CIRCUMSTANCE. This policy allows owners ample time to inspect the property to make sure everything is in order for your vacation.

Check-Out Time: Keys must be returned to deSatnick Real Estate on check out day promptly at 10:00 A.M. Please plan accordingly and have all cleaning and packing completed to make this time deadline. If you plan to leave before the office opens, you may deposit keys through the mail slot in the back side door of the office.

Rental Period: All rentals run either Friday-Friday, Saturday-Saturday, or Sunday-Sunday. We do offer short term leases in the off-season. Please check you lease to ensure you are arriving on the correct date.

Security Deposits: deSatnick Real Estate, LLC shall collect, and hold in a non-interest bearing escrow, all Security Deposits. The Owner is responsible for inspecting the property immediately upon Guest check-out and prior to a new Guest's possession. In the event the Owner determines a partial or full withholding of the Security Deposit due to, but not limited to, damage, lease violations and/or additional cleaning, the Owner shall deliver written notice, including an itemized statement of deductions within seven days of check-out to deSatnick Real Estate, LLC. If your security deposit is withheld you will receive written notice within 14 days of check-out. If you would like to dispute the withholding of your security deposit you can send an email to info@desatnickrealestate.com and all correspondence will be forwarded to the owner who makes the final decision on what is to be withheld.

Cancellation Policy:In the event of a cancellation by a tenant who has not purchased traveler’s insurance our policy states payments will be refunded ONLY when the property is re-rented at no loss to the owner. 12% of total rent shall be deducted by the Agent as a fee for re-rental services.

Right to Inspect Property PRIOR to Renting: We encourage guests to inspect the property prior to renting. If you are unable to inspect the premise prior to taking occupancy, all terms and conditions of the lease are adhered to as if you had made a prior inspection. deSatnick Real Estate, LLC makes the best attempt to make sure each rental is accurately described and that pictures accurately portray what is offered. While we feel our pictures and descriptions are accurate sometimes people book things and they are not exactly how they had imagined. Properties are not rented subject to approval upon arrival. If you refuse a property at check-in, you will still be held responsible for the full amount of rent and will be held to our cancellation policy as stated above.

Beach Tags: Cape May City sells beach tags at the beginning of every beach ramp in Cape May. Beach tags are not provided with any of our rentals, as it is against City Ordinance to do so. You can click here to find more information on beach tags: Cape May City Beach Tags

Maximum Occupancy: The maximum amount of people allowed to stay in a rental is clearly stated on every lease. The number of occupants includes all over-night guests INCLUDING children and infants. If a tenant is found to have exceeded the maximum occupancy they risk forfeiting their security deposit and forfeiting their right to occupy the premise and the Owner shall have no obligation to refund any portion of the Rent.

Checking into your rental: Upon arrival at your rental property, please thoroughly inspect the unit. If there are any issues with the rental, please notify us immediately before moving in. If a problem occurs during your stay please notify us as soon as possible and NOT at check-out. WE ask that problems be reported as soon as possible so we can do our best to resolve the issue for you during your stay and to ensure that you are not held responsible for an unreported problem and thus have your security deposit withheld for something you did not do.

Lost Keys and Lockouts: Two sets of keys will be issued at check-in. Tenant will be assessed a $50 replacement charge for any key that is lost or not returned on check-out day. If you become locked out of your rental after hours, you may call our office and someone will make arrangements for you to get access to your rental. A $50 non-refundable fee will be assessed for tenants who are locked out after hours.

Refrigerators: The most often reported problem during the summer is that the refrigerator is not cold. This is often because the refrigerator is left open for a long period of time during check-out and then is left open for a long time during check-in. Upon arrival, please check to make sure the dial is on the middle temperature setting. Please try and keep the door shut for as long as possible and try not to overload the refrigerator with warm food. Please keep in mind it can take almost 24 hours for the refrigerator to recover between check-out and check-in.

WHAT TO BRING
Please note linens and towels are not provided. Please call your agent to ask about bed sizes so you can plan accordingly. You may also want to bring extra pillows and blankets. Paper towels, paper napkins, toilet paper, condiments such as salt, pepper are not provided. You may also want to consider bringing sweatshirts, long pants as the nights can still become chilly during the summer months. If you have any questions please feel free to call deSatnick Real Estate.